This month has been loaded with posts about developing your
personal and professional self - especially with regard to leading others. And
I know that one of the most over-looked, under-developed and under-utilized
areas of leading is the ability to effectively recognize and reward team
members. (The best part of this practice is that it works as well in your personal life with kids, other family members, committees
you work with, etc. as it does in your professional world).
The Beauty and The Beast of Recognition
Can you recall the greatest recognition you ever received?
Maybe it was in a work situation, possibly at home or for a volunteer effort? Was
it money? If it was, do you even recall the amount? Most likely, you do not.
In leadership classes when I’ve asked this question, people
cannot recall a check amount, but they do cite specific acknowledgements they
received – they remember something personal that called attention to their
unique accomplishment. And they were most appreciative of the recognition –
they remember it for a long time.
Today, if you ask some one what they’d LIKE to receive as
recognition, the first thing they’ll say is “Money” and they mean it. No
problem. But that isn’t always an option is it? Great to hand out checks, but
funds aren’t unlimited in most places, so you have to get creative about the
kinds of recognition you provide.
Let's start with the purpose behind recognizing someone.
Ideally, recognition is not something reserved just for
unusual or big achievements. It’s day-to-day; it's a way to acknowledge the
value of each person as a unique contribution to the
business/committee/community/team, etc.
What Is Recognition
Supposed to Do?
This is The BEAUTY of
Recognition because it should...
Acknowledge the contributions and special efforts made
by individuals, teams, groups - call out what's unique or above the standard
Reinforce the those work behaviors you want to see more
of; teamwork, attention to customers, innovation, etc
Create a positive work environment - and that adds to
team member job satisfaction (which is notoriously low if measured)
Enhance your team members' sense of value to the
organization
All excellent reasons for taking the opportunity to
recognize a team member or a group of team members.
On the flop side, I’ve seen people react very negatively to
recognition- why would that be? Often because of the way the recognition is
handled.
This is The BEAST of Recognition because sometimes...
(Think about these effects at HOME and at WORK)
The same person gets
recognized repeatedly until it seems no one else has a chance of ever being
recognized.
Someone so shy that he/she
is embarrassed by a public presentation of an award.
An award is given that was excessive
to the accomplishment.
Steady, constant,
dependable and reliable work is overlooked for a splashy performance from
another team member.
Recognition is distributed
so that every team member gets recognized over the course of a year and it just
looks like the “expected” reward that
everyone would eventually receive – nothing special.
These can all become such negative factors in recognition
that many managers would prefer to leave it alone or handle it in a perfunctory
manner – they just get too many complaints; they don’t have a good program in
place to provide meaningful recognition.
One of the purposes of recognition is to create a positive
work environment. A well-designed and delivered recognition process can help
that a lot. On the other hand, a poorly handled recognition program will create
more dissatisfaction than no program at all!
Question for You: Have you seen
particularly effective or ineffective recognition programs and what have been the effects?
Strong Relationships + Solid Leadership = Success for Everyone